eeqq Terms & Conditions

01Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "Platform" means the eeqq website accessible at eeqq.io and all associated services, games, and features therein.
• "Player" or "Account Holder" means any individual who has registered and maintains an active account on the Platform.
• "Account" means the personal account created by a Player following successful registration on the Platform.
• "Balance" means the total real-money funds held in a Player's Account, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bet allocations, or deposit match amounts awarded to a Player subject to wagering requirements.
• "Wagering Requirement" means the number of times a Bonus amount must be staked before it becomes eligible for withdrawal.
• "Game Provider" means any third-party studio whose certified games are made available on the Platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• "RNG" means Random Number Generator — the certified system used to determine the outcome of virtual casino games on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required to validate a Player's Account.
• "Self-Exclusion" means a voluntary restriction placed on a Player's Account preventing access to all or part of the Platform for a defined or indefinite period.

02Acceptance of Terms

2.1 By accessing the Platform, registering an Account, or placing any wager, you unconditionally accept these Terms & Conditions, the Privacy Policy, and the Responsible Gaming Policy, all of which are incorporated herein by reference.

2.2 These Terms apply to all Players regardless of the device or method used to access the Platform, including but not limited to desktop browsers, mobile browsers, and any future application formats.

2.3 eeqq reserves the right to update or amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically.

2.4 If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

03Eligibility

3.1 To be eligible to open and operate an Account on the Platform, you must:

• Be at least 21 years of age at the time of registration and at all times during your use of the Platform;
• Be a natural person of legal capacity to enter into a binding agreement;
• Not be registered as a self-excluded player on the eeqq Platform or on any recognised self-exclusion register;
• Not be using the Platform in a jurisdiction where online gambling is prohibited by applicable law;
• Not be acting on behalf of a third party in funding or operating the Account.

3.2 eeqq reserves the right to request proof of eligibility from any Player at any time. Failure to provide satisfactory documentation within the timeframe requested may result in Account suspension and withholding of funds pending resolution.

3.3 Players are solely responsible for ensuring that their use of the Platform is legal in their jurisdiction. eeqq does not provide legal advice and makes no representation regarding the legality of online gambling in any specific jurisdiction.

04Account Registration

4.1 Each individual Player is permitted to hold one Account only. The operation of multiple Accounts by the same individual is strictly prohibited and constitutes grounds for immediate closure of all associated Accounts and forfeiture of all Balances therein.

4.2 All information provided during the registration process must be accurate, complete, and current. eeqq may request documentary evidence to verify registration information at any time, including but not limited to:

• Government-issued photographic identification (National ID card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 90 days);
• Proof of payment method ownership (screenshot of registered bKash or Nagad account matching the Account holder's name).

4.3 eeqq reserves the right to decline any registration application at its absolute discretion without being required to provide a reason.

4.4 Players must promptly update their Account information if any registered details change. Updates to name, date of birth, or payment method details may require re-verification of identity documents.

4.5 Account Closure by Player

A Player may request closure of their Account at any time by contacting eeqq support. All pending withdrawal requests will be processed in accordance with standard procedures prior to Account closure. Accounts closed by the Player at their own request may be reopened subject to fresh identity verification, provided the original closure was not for responsible gaming reasons. Accounts closed under a Self-Exclusion arrangement are governed by Section 10.

05Account Security

5.1 Players are solely responsible for maintaining the confidentiality of their Account login credentials, including their username and password. eeqq strongly recommends the use of a unique password not shared with any other online service.

5.2 eeqq will never request your password through any communication channel, including live chat, email, or telephone. Any such request should be treated as fraudulent and reported to eeqq support immediately.

5.3 All sessions on the eeqq Platform are protected by 256-bit SSL (Secure Sockets Layer) encryption. Mobile OTP (one-time password) verification is required for account access and all withdrawal requests.

5.4 If a Player suspects that their Account has been accessed without authorisation, they must contact eeqq support immediately to request an Account suspension pending investigation. eeqq accepts no liability for losses incurred as a result of a Player's failure to maintain the confidentiality of their login credentials.

5.5 Players must not share Account access with any third party, including family members. All transactions made from an Account are the sole responsibility of the registered Account holder.

06Deposits & Withdrawals

6.1 Deposits

All deposits to the eeqq Platform must be made through officially supported payment methods, which currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳500. eeqq does not charge a platform fee on deposits; however, standard transaction charges applied by your payment provider may apply.

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your Account within seconds of the transaction being confirmed by the respective mobile financial service provider. Bank transfer deposits may take between one and three banking hours to be reflected in your Account Balance.

6.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible. eeqq reserves the right to request identity verification documentation before processing any withdrawal. Withdrawal processing times are as follows:

• bKash, Nagad, Rocket, Upay: Typically within 1–4 hours of approval;
• Bank transfers (Dutch-Bangla, BRAC, City, Islami, Sonali): 1–3 banking days;
• Visa / Mastercard: 2–5 banking days.

eeqq reserves the right to conduct additional security checks on withdrawal requests that trigger automated fraud detection systems. Such checks may extend processing times. Players will be notified if their withdrawal is subject to additional review.

6.3 Restrictions

Deposits and withdrawals are only permitted using payment methods registered in the Player's own name. Third-party funding is strictly prohibited. eeqq reserves the right to reverse any deposit believed to originate from an unverified or third-party source and to close the associated Account without prior notice.

07Bonuses & Promotions

7.1 eeqq may, at its sole discretion, offer bonuses, free bets, deposit match promotions, and other incentives to Players. All such offers are subject to specific terms communicated at the time of the offer, including but not limited to wagering requirements, minimum deposit thresholds, eligible games, maximum withdrawal caps, and expiry dates.

7.2 Unless otherwise stated in the specific offer terms, a standard wagering requirement applies before Bonus Funds or winnings derived from Bonus Funds can be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion's individual terms.

7.3 eeqq reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, including offers that have already been accepted by a Player where evidence of abuse, fraud, or circumvention is identified.

7.4 The following conduct constitutes Bonus abuse and will result in the forfeiture of all Bonus Funds and associated winnings, and may result in permanent Account closure:

• Operating multiple Accounts to claim the same promotion more than once;
• Coordinating with other players to exploit promotional mechanics;
• Using Bonus Funds in a manner designed to minimise risk and circumvent wagering requirements (e.g., placing opposite bets on the same market);
• Providing inaccurate personal information to qualify for a promotion.

7.5 Bonuses are non-transferable and have no cash value outside of the eeqq Platform. Bonuses cannot be transferred between Accounts or sold to third parties.

08Games & Betting Rules

8.1 All casino games available on the eeqq Platform are supplied by independent, internationally certified Game Providers. The outcome of all virtual casino games is determined by a certified RNG system that has been independently audited for fairness. eeqq does not modify, influence, or interfere with RNG outcomes.

8.2 Live casino games are operated by licensed live dealer studios. Game outcomes in live dealer environments are determined by physical dealing or spinning mechanisms conducted under the supervision of certified dealers in controlled studio conditions.

8.3 In the event of a technical malfunction during a game session — including server disconnection, software error, or interrupted data transmission — the hand or round in progress may be deemed void. Where a void is declared, any stake placed on the affected round will be returned to the Player's Account Balance. eeqq is not liable for winnings that would have been accrued in a round that is voided due to a technical malfunction.

8.4 Sports betting markets, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and other events, are governed by event-specific rules that are published on the relevant betting market page. Settlement of bets is conducted upon official confirmation of match results from recognised governing bodies including the ICC, FIFA, and relevant national sports federations.

8.5 eeqq reserves the right to void any bet where the odds were clearly published in error, where a market was opened in error, or where evidence of suspicious betting patterns is identified. Players will be notified of any void and the relevant stake will be returned.

09Prohibited Conduct

9.1 Players are strictly prohibited from engaging in any of the following activities on the eeqq Platform:

• Registering more than one Account;
• Providing false, misleading, or fraudulent information at any stage of the Account lifecycle;
• Depositing funds derived from criminal activity or using the Platform for any purpose related to money laundering;
• Using automated bots, scripts, or any software designed to place bets or interact with the Platform without human input;
• Exploiting software bugs, errors, or vulnerabilities in the Platform to gain an unfair advantage;
• Harassing, threatening, or engaging in abusive conduct towards eeqq support staff or other platform users;
• Attempting to access another Player's Account without authorisation;
• Any form of collusion with other Players to manipulate game or betting outcomes;
• Placing bets on behalf of self-excluded Players or acting as an intermediary for any ineligible person.

9.2 eeqq employs automated and manual monitoring systems to detect prohibited conduct. Where prohibited conduct is identified, eeqq may, without prior notice:

• Suspend or permanently close the Account;
• Withhold and forfeit any Balance, Bonus Funds, or pending winnings;
• Report the conduct to relevant financial authorities or law enforcement agencies where required by applicable law.

10Responsible Gaming

10.1 eeqq is committed to promoting responsible gambling practices and provides a suite of tools to help Players manage their gambling activity. These tools are available to all Account holders at no charge via the Account settings dashboard.

10.2 Available responsible gaming tools include:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Limits take effect immediately upon setting. Requests to increase a limit are subject to a mandatory 7-day cooling-off period;
• Session Time Limits: Players may set a maximum continuous session duration after which they will be automatically logged out;
• Loss Limits: Players may set maximum loss thresholds per defined period;
• Self-Exclusion: Players may voluntarily exclude themselves from the Platform for a defined period (minimum 1 week) or permanently. Self-exclusion takes effect immediately and cannot be reversed for the minimum defined period.

10.3 Players who believe their gambling has become or may become problematic are strongly encouraged to contact eeqq support immediately via live chat or at [email protected]. Our support team is trained to assist Players in activating responsible gaming controls and can provide information about external support resources.

10.4 eeqq does not permit marketing communications to be directed at Players who have activated a Self-Exclusion or who have registered a complaint relating to problem gambling. Such restrictions are applied within one business day of the relevant action being recorded.

11Intellectual Property

11.1 All content on the eeqq Platform, including but not limited to the eeqq brand name, logo, website design, graphic elements, software, game interfaces, text, and data compilations, is the intellectual property of eeqq or its licensed content providers and is protected by applicable intellectual property law.

11.2 Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not extend to:

• Reproduction, redistribution, or republication of any Platform content without express written consent;
• Reverse engineering, decompiling, or extracting source code from any Platform software;
• Commercial use of the eeqq brand name, logo, or any Platform content.

11.3 Unauthorised use of eeqq intellectual property may result in legal action. Players who identify potential infringement of eeqq's intellectual property by third parties are encouraged to report it to [email protected].

12Limitation of Liability

12.1 The eeqq Platform is provided on an "as is" and "as available" basis. eeqq makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform or any content therein.

12.2 To the fullest extent permitted by applicable law, eeqq shall not be liable for any loss or damage arising from:

• Interruptions to Platform availability caused by scheduled or emergency maintenance;
• Technical malfunctions or data transmission failures not caused by eeqq's own negligence;
• Losses resulting from a Player's failure to maintain secure Account credentials;
• Decisions made by Players based on information published on the Platform;
• Any indirect, consequential, or economic losses arising from use of the Platform.

12.3 Nothing in these Terms shall limit eeqq's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation.

12.4 eeqq's total aggregate liability to any individual Player in respect of any claim shall not exceed the total amount deposited by that Player in the 30 days preceding the date of the claim.

13Amendments to These Terms

13.1 eeqq reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, eeqq will endeavour to provide at least 7 days' advance notice by publishing an updated version of these Terms on the Platform and by notification via email or in-Platform messaging to registered Account holders.

13.2 If a Player does not accept the amended Terms, they must cease using the Platform and may request Account closure in accordance with Section 4.5. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

13.3 The version date displayed at the top of this document identifies the current in-force version of these Terms. Players should always review the current version before using the Platform following a period of inactivity.

14Governing Law & Dispute Resolution

14.1 These Terms & Conditions shall be governed by and construed in accordance with applicable law. eeqq operates as an online entertainment platform and makes no representations regarding the legality of online gambling in any specific jurisdiction outside of the Platform's intended operational scope.

14.2 In the event of a dispute between a Player and eeqq, the Player must first submit a written complaint to eeqq support at [email protected]. eeqq will acknowledge receipt of the complaint within 2 business days and aim to provide a substantive response within 10 business days.

14.3 Disputes relating to certified game outcomes, where the RNG system log or live studio recording confirms the recorded result, shall be resolved on the basis of that technical record. eeqq's determination on such matters is final.

14.4 Disputes relating to payment processing delays or errors must be submitted within 30 days of the date of the disputed transaction. eeqq will not investigate payment disputes submitted outside of this window.

15Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the eeqq Platform, please contact our support team. We are available 24 hours a day, 7 days a week.

For responsible gaming support, deposit limit requests, or self-exclusion, please visit our Responsible Gaming page or contact support directly. For general information about the Platform, visit our About Us page or browse our FAQ.